The Scottish Government does not collect data on the number of callers who report being unable to access care after multiple attempts to contact NHS 24.

The Scottish Government continues to support NHS 24, including revising performance indicators to better reflect demand and improve service delivery. Over the past two financial years, NHS 24 has received £28.3 million in additional funding, enabling the recruitment of 22 extra clinicians and achieving its highest-ever treatment capacity.

The Scottish Government does not hold this data.

Public Health Scotland (PHS) publishes regular statistics relating to waiting times in A&E.

The latest publication can be found here: Accident and emergency - Urgent and unscheduled care - Healthcare system - Public Health Scotland

The Scottish Government is confident that NHS 24 operates a robust triage system that prioritises patient safety.

NHS 24 will always refer patients on to other areas of the healthcare system when appropriate to do so and in the best interests of the patients care.

NHS 24 performance is subject to regular monitoring, and NHS 24 continues to meet statutory and clinical obligations.

The Scottish Government does not collect or hold data on the number of patients who make multiple calls to the NHS 24 111 service. The service operates as a clinical triage and advice service, and repeat contacts can occur for a range of legitimate reasons. These may include changes in a patient’s symptoms, clarification of previous advice, or the need for further support following an initial call. As such, without specific data collection, it is not possible to determine whether the number of repeat calls has increased since 2020.

The Scottish Government does not hold this data.

Public Health Scotland (PHS) publishes regular statistics relating to waiting times in A&E.

The latest publication can be found here: Accident and emergency - Urgent and unscheduled care - Healthcare system - Public Health Scotland

Improving access to primary care is a key priority for this Government. We recognise the vital role that GPs, community nurses, pharmacists, dentists and other members of the primary care team play as the foundation of healthcare in our communities.

We are committed to strengthening the whole primary care system, building on our ongoing commitment through the Service Renewal Framework to shift more care into community settings and make services more accessible for patients.

As part of this, we will develop options for new and innovative ways to improve access to primary care, including local walk-in models which will provide more flexibility for patients. It is our intention to develop proposals for a model would see these services open Monday-Sunday. We will develop these proposals first as a pilot model which will complement current core general practice and provide a range of same-day assessment and small-scale diagnostics. To do this we will work in collaboration with NHS Boards and primary care delivery partners to ensure they strengthen, rather than duplicate, existing primary care services.

The Scottish Government will set out further details as these plans develop.

I refer the member to the answer to question S6W-39185 on 8 August 2025. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at www.parliament.scot/chamber-and-committees/questions-and-answers.

The Housing (Scotland) Act 2025 requires local authorities to assess rent conditions in their areas and report their findings and recommendation to Scottish Ministers. The first report is to be provided by 27 May 2027 and on a five yearly basis thereafter. Scottish Ministers may then designate rent control areas where it is deemed necessary and proportionate to protect tenants’ social and economic interests.

The Act provides powers for local authorities and Scottish Ministers to collect rental data from landlords to support their assessments.

Data will play a vital part in rent control being successful and we continue to work with local authorities on developing the detail of the assessment process. Work is also continuing on the potential options for collecting data, including consideration of the use of the landlord register as a vehicle to collate data collected in support of rent control.

We expect all women who experience pelvic floor trauma and post-partum haemorrhage (PPH) will have this recorded within the electronic maternity record. Rates of third- and fourth-degree tears for each Board are available on the Scottish Pregnancy, Births and Neonatal Dashboard: Scottish Pregnancy, Births and Neonatal Dashboard. Data on PPH is collected by Healthcare Improvement Scotland as part of the Scottish Patient Safety Perinatal Programme.

We have written to all NHS Boards identifying the Obstetric Anal Sphincter Injury (OASI) care bundle as an approach which can be used by maternity services with a view to reducing the incidence of third- and fourth-degree tears. This will be one of several priorities for consideration by the expert members of the Scottish Maternity and Neonatal Taskforce.

Healthcare Improvement Scotland (HIS) commenced their safe delivery of care inspection of all 18 obstetric maternity units in January this year. HIS publishes its methodology for the maternity inspection programme on its website: Safe delivery of care in maternity units inspection programme – Healthcare Improvement Scotland.

All of the inspections carried out by HIS are independent, unannounced and specific to each hospital and NHS Board. This allows for a real-time response to emerging issues and allows us to take a local approach, ensuring lessons are learned and improvements made quickly.

HIS has published inspection reports for Ninewells Hospital Dundee in May 2025 and Edinburgh Royal Infirmary in October 2025. The Scottish Government is notified when HIS inspectors begin a Safe Delivery of Care inspection at a hospital. In addition to the published reports HIS have undertaken unannounced inspections of three further maternity units, and we expect to see those reports publish in due course.