Speech and language therapists work closely with individuals and their parents, families and carers where appropriate to ensure that the support, advice or intervention offered is appropriate to the needs of the individual, this can include supporting the individual to self-manage.

The Scottish Government’s 20:20 Workforce Vision: Everyone Matters recognises the key role the workforce will play in responding to the challenges that NHS Scotland is facing, however it is for NHS boards to assess and plan to meet the needs of their local population, including planning for the appropriate workforce to be in place.

In addition, the Chief Health Professions Officer commissioned NHS Education for Scotland (NES) to undertake a workforce review to scope workforce intelligence about a number of allied health professions (AHP). Initial reports covering speech and language therapy and occupational therapy have now been completed and will shortly be presented to the AHP strategic workforce group.

Maternity and emergency services were maintained throughout the period disrupted by the IT incident.

Information processing has been completed. All national returns have been provided and all patient transactions processed. No business or patient data was lost.

NHS Greater Glasgow and Clyde regards its IT Information Systems as critical health infrastructure. Accordingly it would not be appropriate to put detailed systems documentation (especially Information Security) into the public domain.

A full Active Directory recovery was not performed due to not having an environment where this could be done safely. This is now being re-assessed. However, the backups have been used previously to perform granular recovery of Active Directory objects in the live active directory.

(a) Domain Name requests had not been failing previous to the incident.

(b) Web filtering software was not brought online on the day of the incident and is not relevant to the incident of 1 October 2013.

NHS Greater Glasgow and Clyde runs dual active data centres, separated by 14 km and the River Clyde. These are linked by multiple super-high speed data connections, making the concept of a passive disaster recovery site redundant. This design is accepted best practice for modern data centres.

Native Windows Server Backup was not being used prior to the incident. Symantec Backup Exec was used to backup the domain controllers. It was Symantec Backup Exec which was used to recover Active Directory.

More than 10,000 patients were attended by medical staff during the IT failure of 1 October 2013. As there was variable access to both electronic and paper clinical notes throughout the incident it is not possible to quantify for how many patients clinical notes were not available in each case.