The following figures show the number and percentage of complaints processed at stage 1 of the Scottish Government’s Complaints Handling Procedure that were not responded to within five working days for each of the specified years. These figures include all complaints processed at stage 1, whether or not they then went on to be processed at stage 2.

The operation and maintenance of the A815 is the responsibility of Argyll and Bute Council and therefore the Scottish Government doesn’t hold the information requested.

This is an operational matter for ScotRail Trains Ltd. The Member may wish to contact ScotRail Trains Ltd directly to obtain this information.

I refer the member to the answer to question S6W-43104 on 26 January 2026. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers.

The reported landslide on the A815 did not impact on the operation of the A83 Rest and Be Thankful. The current operational management and decision-making for the A83 at the Rest and Be Thankful requires daily analysis of the information being acquired from the hillside including the outputs from remote monitoring, general on-site observations, hillside inspections and associated measurements. This information in conjunction with daily monitoring of the six-day weather forecast, and associated hillside saturation estimates, is used to inform the traffic management arrangements required for a safe road operation.

The following figures show the total number of complaints received during each of the specified years. When calculating these figures, each complaint has been counted only once, regardless of whether it was processed at stage 1 only, stage 2 only, or at both stage 1 and stage 2.

The “other arts and activity” budget line in the 2026-2027 draft budget is now confirmed as £16.044m. The Museums Future Programme, Non National Libraries and the Royal and Ceremonial lines have been moved to their own Level 4s. The "other arts and activity" funding will support a range of projects, with around £10 million going to Creative Scotland to support our world class festivals through the Expo Festivals Fund and our Culture Collective. Other funding has been indicatively allocated to a range of priorities including creative communities and our national collection bodies.

While we expect ScotRail to provide an environment which allows for a comfortable journey, this is a matter for ScotRail. ScotRail continues to consider solutions, which can be applied to improve the situation. ScotRail advises that due to its investment so far, the heating system improvements allowed ScotRail to achieve an ambient temperature on board of 156 class trains in half the time, as compared to Winter 2024-25.

In the longer term, the Scottish Government’s investment in its rolling stock replacement programme will bring more modern trains onto the network, which will benefit passengers travelling on West Highland Line.

I refer the member to the answer to question S6W-43104 on 26 January 2026. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers.

The Office of Rail Regulation (ORR) is responsible for ensuring that railway operators, including ScotRail comply with health and safety law. The Scottish Government expects that ScotRail follows appropriate regulations in place to ensure its passengers travel safely.